PM Competency development
 
Our customer is a large global IT Services company, providing end-to-end IT solutions to its customers in diverse verticals such as:
 
Banking, Financial Services and Insurance
Consumer Packaged Goods and Retail
Manufacturing
Travel, Hospitality and Transportation
 
 
The customer faced a challenge from their customers’ perspective – while their customers were, by and large, satisfied with their technical competence, there was regular feedback that Project Management was an area of concern. The client had to address a major area of improvement that came from their customer satisfaction surveys. This had to do with lower than expected PM competencies of their project managers, resulting in customer expectations on project planning and tracking not being met. The company turned to PM Power to help them deal with this issue and get their customer satisfaction ratings up. Read on to know how we helped them…
 
 
PM Power addressed the issue of PM competence shortfalls with a well-designed Project Management Competence initiative developed around the ProMentorSM framework. PM Power approached this as a three-phase solution:
 
Phase 1 involving the following two key aspects:  
 
An intensive 5-day workshop (called PM@work) on Project Management essentials using a case study driven approach with assessment using quizzes, case studies, other exercises during PM@work
Development of individual competency development plans for each individual based on workshop performance as well as inputs from the concerned line manager using a customized PM Power developed ProMentorSM questionnaire
 
Phase 2 involving mentoring and coaching to target project managers to address gaps in proficiency identified in their respective competency development plans and to ensure trained project managers applied concepts and skills learned to real-life project situations.
 
Phase 3 involving final assessment of PM competency of individuals using a combination of an application oriented examination and feedback from the concerned line manager using the ProMentorSM questionnaire.
 
 
PM Power has now applied this approach over the last 18 months to more than 60 Project Managers with excellent results. The experience brought in by PM Power consultants have been tapped in to by these participants as well as their line managers towards improving the overall organizational capability for Project Management. Improved project control and delivery capability of their first line managers from the program has convinced our client to go with us for creating and implementing a competency development program for their higher level Program Managers and Delivery Heads.