In the blog post published along with this CHOW, we talk of a six fold approach to assess project health. This blog post is an extract from our book, “A Project Health Assessment Framework”, that is expected to hit the stands this year.
In the post we identify a manifestation and the component to which it belongs within the vital sign Customer Connect.
Quote from the blog post
Krishna referred to the paper, “Well, one manifestation is this: Regular communication with the customer exists regarding operational status – weekly, monthly, quarterly. This manifestation and many other similar ones are part the component Operational Connect with the customer and this component and other similar components are part of the vital sign Customer Connect.”
Unquote
The Challenge of the Week is simple.
“Operational Connect with the customer” is one of components of the vital sign Customer Connect. Can you identify some others?
Suggested Solution
I can tell you that there are five more components (in addition to “Operational Connect with the customer”. With this hint, can you identify them?
If not, you will have to wait for Paramu and the book (A Project Health Assessment Framework) he is coming out with later this year!
2 Responses
Yes. My experience is little different. Being in process quality for more than two decades we always speak of adherence to established management systems and miss the difficulties with the technical team. The same is the case with the techies too. We both were speaking different terminologies.A state of annoyance was always existing. They would want that we have to “wish them get lost” while we would be at a loss to understand as to why they run away from us. Luckily we were able to get a senior technical expert who had a flair for process management and the gap was bridged. Although our getting connected well is a slow process, we were able to make a progress. 🙂
Thank you Ramachandran! Developing a relationship whether at work or in any context is a slow dance in my experience. You take it one step at a time and slowly see how you move and what you create together.