In this episode, I continue my conversation with Jeremy Kriegel. He talks about
- How UX can help users stay focused and also providing opportunities to take a break or breather to stay productive
- Micro level thinking and system level thinking
- May need local inefficiencies for overall system wide efficiency
- Analogy of a relay race team member, who needs to wait for the moment to take the baton and run
- The zappos example of helping customers
- On the balance between personalization and privacy
- The skills needed for an effective UX professional
- Curiosity, humility and influencing skills
- UX professionals as change agents, or as sales people
- Clever v/s usable design
- The benefit of spending time to understand the problem and analyze solutions and approaches before jumping in to create wireframes etc
- The limitations of canvas based design tools
- The reason for starting his podcast, saving UX
- Significance of lean approaches and fast learning loops in UX
- The role of design in customer loyalty
- Impact of AI based approaches on UX professionals
- His career tips for new entrants as well as persons considering a career switch to UX domain
Jeremy Kriegel is a UX leader, very active on various professional forums.He is also the host of the podcast ‘Saving UX’
