I so resonate with this article and the dichotomy in my mind of digital in daily life v/s good old kirana shop or an old-style booking the gas. I hope that we still have the spirit of jugaad, some reason-able reasons and a work-around to address the “mistaken” workflows.
Thank you Chitra. What I covered in the blog are just a few sample digital disconnects. When I speak to people, I hear innumerable stories of similar kind…
Sometimes, a simple jugaad is at hand but not as often as one would like!
Good blog, Shiv. Completely relate to this. Many sites do not offer phone support either, and this makes things worse. Recently, I have been hearing that finger prints are not very readable in the elderly and are having issues with biometric verification, leading to difficult situations. Taking everyone along is not a priority, it seems, while implementing tech solutions.
4 Responses
I so resonate with this article and the dichotomy in my mind of digital in daily life v/s good old kirana shop or an old-style booking the gas. I hope that we still have the spirit of jugaad, some reason-able reasons and a work-around to address the “mistaken” workflows.
Thank you Chitra. What I covered in the blog are just a few sample digital disconnects. When I speak to people, I hear innumerable stories of similar kind…
Sometimes, a simple jugaad is at hand but not as often as one would like!
Good blog, Shiv. Completely relate to this. Many sites do not offer phone support either, and this makes things worse. Recently, I have been hearing that finger prints are not very readable in the elderly and are having issues with biometric verification, leading to difficult situations. Taking everyone along is not a priority, it seems, while implementing tech solutions.
Thank you, Gopal. Yes – the divide is often ignored and widening…